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Architect - CRM Platform

Customer Experience & Digital
NBA000062 Requisition #
Thanks for your interest in the Architect - CRM Platform position. Unfortunately this position has been closed but you can search our 7 open jobs by clicking here.


Minimum Qualification

  • Bachelor’s degree in business administration or equivalent experience

  • MBA preferred

Minimum Experience

  • Experience of 8+ yrs in financial services industry

  • Have a holistic view of the Chanel CRM landscape and impact of CRM Strategies on the Customer Data and the business

  • Should have a good understanding of Microsoft Dynamics 365, sharepoint and Power BI

  • Preferred certification: Microsoft Dynamics 365 Customization and Configuration

  • Knowledge of data integration tools and experience integrating CRM with different business systems (ETL, marketing automation, reporting, etc.)

  • Experience in process design, managing business requirements, solutioning, functional solution, testing, solution delivery lifecycle, change management

  • Strong organizational & management skills, ability to multi-task concurrent projects and help team adhere to deadlines

  • Ideally the candidate should have knowledge of design thinking process and have worked in a start-up/ fintech environment

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