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DUB000634 Requisition #
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Job Title: Branch Manager 

Location: Dubai, United Arab Emirates

 

Key Responsibilities:

Customer Service

  • Approve opening / closing of all types of accounts for the branch (Individual / SME)

  • Check and authorize all types of requests from customer

  • Check Norkom system for branch related customers & accounts opening

  • Verify customer’s signature against the specimen on bank's records

  • Ensure all customer requests are satisfied within the acceptable timeline

  • Approve all customer requests forwarded by branch to CBG Account Services / TBO for processing

  • Check, approve, sign all letters in the branch

  • Authorize customer account statements issued by the branch as per the bank policy

  • Check and authorize customer request for EAAIC redemption

  • Ensure all customer requests received are processed the same day

  • Ensure Bank’s policy on off-hours is followed

  • Ensure user’s status closed in Globus at end of the day

 

Security Items

  • Joint custodian for branch’s main vault door

  • Joint custodian for customers' Debit cards, Returned cheques, Cheque books

  • Custodian of branch door keys & security alarm system code for the branch

  • Key / combination as detailed in Keys register on even date

  • Custodian of bank’s round stamp for the branch

  • Custodian of safe deposit locker in the branch

 

Reviews and Controls

  • Daily branch reported printed / reviewed & signed

  • Daily review of the cheque returned report and reporting customer’s name to CBUAE, if applicable

  • Daily vault cash bundle count at EOD to be conducted

  • Daily checking of branch surveillance recording system and ensuring that cameras are operating, recording clear images and the time is in sync with Globus time.

  • Daily independent review of teller voucher against system generated report at EOD

  • Daily reconciling / proofing of Manager Cheques, E Dirham transit accounts.

  • Monthly Reconcile the numbered forms register against the actual stock

  • Monthly review and approve KRI’s in RCSA system

  • Monthly branch GL account proofing

  • Monthly reviews of the keys register Annual exchange of keys with the backup keys

  • Monthly, a surprise cash count needs to be conducted.

  • Ensure strict adherence to SOPs and any change thereto are approved by Head of Distribution, regional heads

  • Off hours exercise in the branch is as bank policy

  • Ensure back door/ staff entrance door is not used during banking hours unless in case of emergency

  • Ensure that any untoward incident e.g. fights, vandalism is reported immediately to the Head of Distribution, regional heads

  • Ensure all authorizations are as per the delegated authority and any transgression is immediately reported to Head of Distribution, regional heads

  • Any suspected/potential cash difference to be reported immediately to Head of Distribution, regional heads on the same day/day of cash difference

  • Reporting of financial errors, if any, through the LDM system, on the same day of error

Key Requirements:

  • Minimum 5+ years professional experience as a Branch Manager
  • Banking industry experience

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