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Development Operations, Lead

Customer Experience & Digital
HEA001940 Requisition #

Generic Accountability

  • Manage the end to end BAU Operations of Digital platform in Production through the DevOps teams

  • Ensures regular monitoring of processes and day to day jobs execution for smooth running of IT applications

  • Configuration management, release and deployment management, service monitoring, support and problem management

  • Create operational run-books for events and services; automate where possible

  • Participate in incident management to resolve outages and communicate with a global audience and participate in calls resolving outage

  • Develop metrics, monitors and alerting to ensure operational excellence

  • Drive process and service improvements, and improve day-to-day operational efficiency

  • Identify opportunities to automate processes and help to implement potential solutions

  • Manage a team of DevOps professionals to cover all DevOps needs for the development teams/projects

  • Collaborate with the leadership team to prioritize and plan team objectives, strategy, and roadmap

  • Guide the Continuous Integration / Continuous Delivery processes

  • Lead the PCI DSS and security assessments with Qualified Security Assessor and internal teams

  • Enable successful DevOps (Agile Operations) by transition the code from Dev/ Test to Staging until Production

  • Participate in building next generation of infrastructure (Docker, Kubernetes, and more)

  • Use tools to monitor and diagnose website and application performance

  • Work cross-functionally with Creative, Marketing and Product teams to launch and perpetuate this platform

  • Communicate and negotiate priorities with teams of varying technical expertise using in-depth knowledge and experience of technical delivery process

Minimum Qualification

  • Bachelor’s degree and IT-relevant work experience, MBA preferred

  • Strong understanding of modern development technologies and practices, including Agile/Scrum, DevOps


Minimum Experience

  • Experience of 8+ yrs in successfully managing development teams delivering complex IT solutions

  • Experience managing scalable systems working under heavy load with large datasets

  • Scripting skills (Node.js, Python, Ruby, Perl, etc.)

  • Understanding and experience working with UNIX/Linux fundamentals, Databases, Java, JavaScript etc.

  • Have excellent analytical & problem solving skills. Have the ability to innovate and be creative

  • Have project management skills to handle multiple concurrent projects

  • Debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve customer problems



  • Experience deploying and scaling high availability Node.JS applications in a containerized or serverless environment

  • Experience working with Android and iOS app development

  • Payment processing and financial systems

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Requisition #: HEA001941