Head of Training
Education & Experience
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BS/BA Degree in Banking, Finance, Management or similar is required
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Financial Services, Processes and/or system automation experience required
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Master’s degree in Business Administration, or related field, is preferred
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5 - 7 years Training experience, specifically managing cross functional training
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Professional degree in Education or Training
Specific Knowledge
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Strong understanding of training methodologies, tools and best practices, country regulations, Banking processes, systems and accounting / financial practices
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Proven track record as a Head of Training / Training Manager of designing and executing successful training programs within large, complex projects in the financial services sector
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Experience in interfacing with senior management
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High proficiency with standard computer software programs such as Microsoft Excel, Word, PowerPoint, Project and QPR/Visio
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Financial services industry experience is required
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Excellent written and verbal communication skills for reports and training manuals & presentation skills and leadership skills
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Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
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Ability to plan, multi-task and manage time effectively
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Good computer and database skills
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Proven experience in designing multiple training events in a corporate setting
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Adequate knowledge of learning management software
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Familiarity with traditional and modern training methods, tools and techniques
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Ability to conduct cost-benefit analysis and calculate training ROI
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Sound decision making and organizational skills
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Ability to present complex information to a variety of audiences
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Experience in project management and budgeting
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Ability to build rapport with employees and vendors
Other skills/competencies
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Strong interpersonal, people management and facilitation skills (tact and diplomacy, influencing skills and overall sensitivity to the implications of change).
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Ability to work independently and in a team environment
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Ability to pay attention to details and be organized
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Ability to project a professional image over the phone and in person
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PC proficiency required: MS Word, MS Excel, MS Visio, QPR and related tools
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Fosters teamwork and high productivity output of team members by exhibiting strong management and leadership skills
