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Officer, Customer Service

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Personal Banking
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DUB001127 Requisition #

Now it’s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We’re looking for the brightest and best to help us reach our goals and we’ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.


Key Responsibility:

  • Actively sell/cross-sell asset and liability products to new and existing customers.
  • Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit.
  • Receive and process customer requests (e.g. account opening, FAB online requests, returned cheque delivery, etc.)
  • Encourage customers to build their balances with the bank in order to migrate to higher customer programs.
  • Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres.
  • Educate Classic and Advantage customers about automated channels including ATM, call centre and FAB online and promote their migration to these channels.
  • Attract new customers to branch through personal relations and existing customer referrals.
  • Meet individual sales targets.

Minimum Qualification

  • Bachelor’s degree in Accounting or related discipline.
Minimum Experience

  • 3 years’ relevant experience in the banking sector. Familiarity with bank products and related policies and procedures

Previous Job Searches

Activity Feed

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Job shares through First Abu Dhabi Bank
Someone applied to the Relationship Officer position. About an hour ago
Someone applied to the Director, Loan Agency position. 2 hours ago
Someone applied to the Relationship Officer position. 2 hours ago
Someone applied to the Relationship Manager, Liabilities - UAE nationals preferred position. 3 hours ago
Someone applied to the Relationship Officer position. 6 hours ago

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