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Personal Banking
UNI000023 Requisition #

Officer, Customer Service (Multiple Vacancies)


First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.


What we are looking for:

  • To meet and guide walk-in clients, promote and sell FAB products, offers and non-branch channels


What you’ll do:

  • Actively sell/cross-sell asset and liability  products to new and existing customers
  • Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
  • Receive and process customer requests (e.g. account opening, FAB online requests, returned cheque delivery, etc.)
  • Encourage customers to build their balances with the bank in order to migrate to higher customer programs
  • Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
  • Educate Classic and Advantage customers about automated channels including ATM, call centre and FAB online and promote their migration to these channels
  • Attract new customers to branch through personal relations and existing customer referrals
  • Respond to call center regarding customer inquiries forwarded
  • Meet individual sales targets
  • Participate in and potentially lead daily retail sales team meetings
  • Agree on personal sales targets with the retails sales manager and the branch manager


What you need to succeed in this role: 

Minimum Qualification

  • Bachelor’s degree in Accounting or related discipline.

Minimum Experience

3 years’ relevant experience in the banking sector. Familiarity with bank products and related policies and procedures.

What we offer:

  • Professional development experience through work in one of the leading banking institutions
  • Occasion to develop in dynamic and challenging, but still very friendly, work environment
  • Opportunity to work in cooperation with qualified Emiratis and foreign specialists from various areas of the Bank
  • Work in a team openly sharing their knowledge
  • Participation in challenging project

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