🌎
This job posting isn't available in all website languages

Senior Officer, Cards Service Desk - UAEN

📁
Operations
📅
KHA000230 Requisition #

The role holder is responsible for processing activities as per the approved SOPs, within the agreed TAT and as per the agreed SLAs.

 

Key Responsibilities
  • Inputting Role on Card Management & Banking systems
  • Coordinate with vendors, other units / departments to ensure smooth processing of daily activities
  • Document Management & Filing
  • Scanning of Documents
  • Handling of monthly RMU Proofing (Maker)
  • Following approved SOP & DOA when processing customers’ request
  • Supporting new initiatives and implementations
  • Custodianship of documents & Cheques (dual custody)
  • Participating in card related system testing for enhancements and new systems
  • Ensure all requests processed are accurate, error free and as per customer instructions
  • Ensure all customer requests received are processed within the pre-defined TAT
  • Ensure customers data / documents are protected from the public and secured against fraud by following proper access rights
  • Meeting deadlines for assigned activities / tasks
  • Provide support to line manager as & when required
  • Handling customers’ requests / queries and complaints
  • Ensuring daily activities defined, are completed prior to leaving for the day
  • Timely escalation of exceptions / deviations to authorizer
  • Obtain approvals as per bank Delegation of Authority prior to processing requests / entries
  • Preparation of vendor invoices along with supporting documents prior handing over to next level approval
  • Ensure Operational goals are met within the predefined timelines
  • Proactively raise and discuss Operational Issues and new ideas to improve processes with line manager
  • Ensure customers’ complaints are handled and resolved accurately and quick 
     

     

     

     

     

     

     

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Minimum Qualification

Bachelor’s degree or related discipline.


Minimum Experience

1 year of experience in a bank with exposure to Cards / ATM Operations and Customer Services, preferably in a multinational with at least 1 year in a similar position

Previous Job Searches

Activity Feed

6069
Job shares through First Abu Dhabi Bank
Someone referred the Senior Officer, Cards Service Desk - UAEN position. 2 days ago
Someone referred the Senior Officer, Cards Service Desk - UAEN position. 3 days ago
Someone referred the Senior Officer, Cards Service Desk - UAEN position. 4 days ago

Similar Listings

Abu Dhabi, United Arab Emirates

📁 Operations

Requisition #: KHA000229

Abu Dhabi, United Arab Emirates

📁 Operations

Requisition #: KHA000228