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Specialist, CIB Loans Operations

HEA002068 Requisition #


This role is primarily responsible for controlling & processing of transactions, processing coordination with other sections of Operations and internal stakeholders to ensure smooth work flow and delivery of high quality and timely service to internal customers

  • Ensuring efficient error free processing/authorization of transactions with strict compliance to policies and within the agreed SLAs.
  • To minimise operations risks for the Bank by ensuring that all transactions that are processed/authorized comply fully with underlying customer or internal instructions.
  • Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable
  • Performing reconciliations and follow-ups on outstanding/pending
  • Undertaking all daily-processing/authorization activities related to a particular product or sub function
  • To be responsible as primary custodian of security items & customer records
  • To participate actively in the various initiatives within section / unit / department/division/group and the Bank as and when required.
  • To engage on any other activity, falling within pretext of a Processor/Back Up Authorizer
  • Providing periodical reports and management information for effective decision making
  • Policies, Systems, Processes & Procedures: Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner. Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.
  • Continuous Improvement: Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
  • Reporting: Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

  • Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error           
  • Target zero complaints, adherence to TAT standards and SLAs as agreed with business. Achieve satisfaction score in the internal customer survey as per department target.      
  • Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC
  • NIL critical findings in regulatory /external/internal audits.
  • Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit.   
  • Pursue opportunities for enhancing operational efficiencies along with adequate monitoring.
  • Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the Bank.
  • Prepare briefings, reports and personations that are clear, accessible and appropriate.
  • Assisting the team in responding to Requests for Inspection, as assigned by team lead
  •  Leading the preparation of background documents of the assigned cases as part of the eligibility and investigation phases;
  • Leading the drafting of Panel reports; and interacting with Requesters, affected people, and stakeholders;
  • Providing updates on lessons learned to team members as requested by team lead
  • Ensuring appropriate communication takes place with potential requesters regarding concerns raised prior to their becoming formal complaint.


Minimum Qualification

  • Bachelor’s degree or related discipline.
Minimum Experience
  • 7 experience in the banking sector with at least 3 years in similar positions of progressively increasing managerial responsibilities in the loans facility function.

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Someone referred the Specialist, Credit Control position. 15 hours ago
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Someone referred the Specialist, CIB Loans Operations position. Apr 15, 2019
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