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Specialist, Credit Control

HEA001949 Requisition #
To lead a team of Credit Controllers in loading of limits and interest rates in the central repository system of the Bank as well as MIS related activities. In addition, the team will be responsible for processing daily transactions of CIB customers.


Strategic Contribution

  • Ensure effective cascading of the functional strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.

People Management

  • Manage the effective achievement of assigned objectives through the leadership of the Credit Control Abu Dhabi department by setting of individual objectives, managing performance, developing and motivating staff to maximise sectional performance.
  • Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
  • Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the Group.
 Policies, Systems, Processes & Procedures
  • Manage and ensure effective implementation of CAD functional policies, procedures and controls covering all areas of assigned department activity so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.

Credit Control Management

  • Contribute to the development, maintenance, and improvement of the credit administration frameworks and limits/tolerances in line with the bank’s overall risk while liaisoning with relevant stakeholders to support effective management of the bank’s operations within the defined risk levels.
  • Manage & monitor the customers’ portfolios of the assigned sector / category in terms of limits control / management, collaterals, and exposure in order mitigate risk for the Bank.
  • Oversee and manage credit control activities, including loading credit limits and applied interest rates, commission, charges and management fees in order to ensure prudent credit practices and compliance with defined internal and external policies, processes, procedures, and regulations.
  • Ensures completion of all post approval activities and monitoring them to meet the agreed TAT in line with the agreed internal and external guidelines.
  • Facilitates all aspects related to credit review and maintenance such as loading and amending details including limits, payments, securities, interest rates etc. in order to ensure compliance.
  • Monitor systems and process to ensure no losses are raised due to inadequate and incorrect system / processing.
  • Oversee the preparation, maintenance and recording of all documents and data relating to loans pre and post approval stages in a systematic manner adhering to requisite legal formalities and internal policies.

Internal Collaboration

  • Work in close coordination with key stakeholders from Wholesale Banking and Group Credit for resolution of any queries/ issues related to particular accounts.
  • Oversee effective liaison with the stakeholders from Business planning and finance, Central Operations, Group Credit, and Risk Management for sharing/ collating all relevant information, instructions and data in order to facilitate transactions, ensuring adherence to policies, processes and procedures.

MIS Reporting

  • Liaise with key stakeholders from Credit Administration for providing periodic update on status of transactions on the Credit Approval Management System and providing detailed information on any anticipated delays.
  • Oversee the preparation of requisite reports (weekly/monthly/quarterly/ad-hoc) and MIS through periodic reviews to ensure accuracy and timeliness in reporting the right information for facilitating informed decision making.

Industry Knowledge

  • Keep abreast with latest developing concepts like new regulations by the U.A.E. Central Bank or legal environment within U.A.E. & other corporate credit practices and disseminating them within the team.

Continuous Improvement

  • Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Ensure that all department reports are prepared timely and accurately and meet Group requirements, policies and quality standards.


Minimum Qualification

  • Bachelor’s degree in Finance or related discipline.

Minimum Experience

10 years’ relevant experience in the banking sector with at least 4 years in similar positions of progressively increasing managerial responsibilities in the Credit Control function.

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